Telecommuicator certification class at Mitchell boasts 100 percent pass rate

Posted at 4:55 PM on Feb 4, 2019


TCC class Jan 2019.JPG

Pictured are (first row, from left) Elizabeth Baily, Amanda Davis and Dylan Galor; (second row) Lorie Crosby, Elise Welch, Selena Dancy, Sharon Pederson and Stephanie Westbrook; (third row) Todd Summers, William Jetter Jr. and Crystal Kiker.

Special to

Eleven students completed recently completed a Telecommuicator Certification Class approved by Sheriffs’ Standards at Mitchell Community College. The course boasts a 100 percent first-time pass rate on the final comprehensive state exam in all four class held at Mitchell since fall 2018.

Students were instructed on topics of the field, telecommunications systems and equipment, civil liability for telecommunicators, interpersonal communications, an overview of emergency services, communications resources, call reception and periodization, broadcast techniques and practical exercises along with various other subject matter.

This 50-hour training course culminated in a Sheriffs’ Standards comprehensive exam. Completers are eligible to be certified as telecommunicators through the N.C. Department of Justice, Sheriffs’ Standards Division. Students will now be required to complete at least 16 hours of in-service training annually in order to maintain their certification.

“Telecommunications is a high-stress job but very rewarding,” said course co-instructor Marty Byers. “If you want to be a part of emergency services, this is an excellent opportunity because many agencies are hiring.”

Mitchell’s 100 percent pass rate speaks highly to the quality of the program and thoroughness of the instructors. N.C. Sheriffs Standards Western Field Representative and test administrator Michael McLaughlin noted that the 100 percent first-time pass rate at Mitchell is extraordinary.


To learn more about the Telecommuicator Certification Class and Law Enforcement Continuing Education, contact Marty Byers at or (704) 978-5434. For more information on Public Safety training programs and courses, contact David Bullins at


Mitchell Community College serves 10,000 students annually through a variety of curriculum, continuing education and workforce development programs. With campuses in Statesville and Mooresville, Mitchell offers quality, affordable education options to residents of Iredell County and the surrounding area. For more information, visit or call (704) 878-3200 (Statesville Campus) or (704) 663-1923 (Mooresville Campus).

Join the VIP Readers' Club!

Creating an account entitles you to the following perks:

Already a member?


Subscribe to SVL Free News Email Alerts

* indicates required